Typical Tasks
Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
Disassemble appliances so that problems can be diagnosed and repairs can be made.
Level washing machines and connect hoses to water pipes, using hand tools.
Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Investigative
Studying, Research based work
What personality traits do you need to succeed?
Integrity
Attention to Detail
Dependability
Cooperation
Analytical Thinking
Independence
What key skills are needed for this job?
Repairing
Critical Thinking
Equipment Maintenance
Troubleshooting
Quality Control Analysis
Speaking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Operating Vehicles, Mechanized Devices, or Equipment
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
